What HYMER stands for
Accessibility and proximity are our maxims, and not just as a service provider, but also as people with a common passion – HYMER.
Take a look behind the scenes of HYMER’s production.
From the initial idea to the finished product: at HYMER, everything is “Made in Germany”. To be more precise, “Made in Bad Waldsee”, which is where the headquarters of our family company have been located since its foundation in 1957. At the heart of the HYMER head office is the 24,000 m² state-of-the-art production hall, inaugurated in 2007. The many different motorhomes and caravans are produced on four production lines, consistent with the automotive industry and in accordance with strict HYMER quality standards. The creations of the design team are brought to life by true-to-scale CAD drawings and then turned into reality by our employees in the furniture construction, upholstery and sewing shop. A final inspection awaits all our motorhomes at the end of the production hall. This is our final quality control station, where every motorhome undergoes a last check. Following this inspection, the vehicles are polished to a high finish.
Premium quality fabrics
In your HYMER you will discover the world’s largest selection of high-quality fabric combinations. We source most of our upholstery materials and imitation leather from renowned German manufacturers and established European weaving mills – for example, our leather comes from an Italian HYMER partner.
All materials are processed by 30 sewing experts at our in-house sewing shop in Bad Waldsee. For a fabric to be fitted in a HYMER leisure vehicle, it must not only impress in terms of design, but must also satisfy numerous quality standards – such as the 18 DIN ISO test standards, as well as passing the approp riate finish tests.
Take a closer look, and you will see that the structure of our fabrics is especially impressive. Their tight weave makes them highly durable and able to withstand all kinds of stresses. Thanks to the additional lotus effect, liquids simply flow off the surface and can be easily dabbed away.
The fabric and leather variants exhibit above-average light and colour fastness values to cope with the high levels of solar radiation. They are also coated with a stain protector and are thus extremely hard-wearing and easy to clean. Further tests for rubbing fastness as well as abrasion and tear resistance are standard at HYMER and guarantee the highest quality – which is why HYMER also offers a 10-year replacement parts warranty on its own fabrics.
Unique surface quality
The finished surfaces in every HYMER are made from premium quality materials that are easy to keep clean, robust and impervious to external influences. They are the result of a sophisticated design process that includes a high degree of innovation. This guarantees no rattling or squeaking and no scratches or paint defects on surfaces. In addition, care is taken throughout the interior to ensure uniform panel gaps and perfect workmanship on all components.
Outstanding design quality
Some people think, that camping vehicles can not be appealing with all the comfort and technical features they come along with. This people are wrong!
The high-quality design that is a hallmark of HYMER has been honoured with awards on numerous occasions – and twice in 2018 alone: the Exsis-i was awarded the German Design Award in the “Exterior Design” category, while the B-Class SupremeLine scooped the Red Dot Design Award in the “Interior Design” category..
When a new model rolls off the production line at HYMER, it is put through its paces. First and foremost, it has to meet a catalogue of ISO standards which apply to every vehicle and caravan. In addition, HYMER has developed a number of its own test procedures over the years which help to guarantee our uniquely high standard of quality. These include noise tests, vibration tracks, cold chambers, shower tests, cooker tests, inspection of the storage compartment doors and leak testing of structural components. At the end, every point on the checklist must be ticked off before the model can be given the green light for series production.
The motorhome is put through its paces in the "vibration track" tests, which simulate many times the normal load. Detailed documentation guarantees optimization of the prototype right through to series production.
The HYMER dealer and service network is excellently developed. From Denmark to New Zealand – for anyone with an interest in HYMER vehicles there is always an expert partner nearby to help you fulfil your motorhoming dreams. Our numerous international dealers are waiting to welcome you to the world of HYMER vehicles and caravans – all around the globe.
In Europe, you will find a particularly dense network of dealers and service providers.
This makes it easy to get a first impression of the various models and arrange a test drive. Naturally, you can also hire or purchase your dream vehicle and register for the included mobility warranty. Are you looking for innovative solutions in the area of HYMER Original Parts & Accessories? Once again, your local HYMER dealer will be happy to assist you.
Also in terms of the supply of spare parts, with HYMER you always have the right partner at your side.
We want our customers to enjoy their HYMER motorhome for the entire life of the vehicle. For this reason, in 2012 we introduced a concept that was a real industry first: a close-knit supply network called HYMER Original Parts & Accessories. In other words, we established a unique type of customer service that is available for all model ranges at any time and without any complications – and is still going strong today.
Benefits for our customers are impressive to say the least. For example, you can obtain spare parts for your vehicle within 24 hours, and our supply guarantee gives you 10 years of absolute peace of mind when it comes to quickly sourcing parts to maintain vehicle operability. Are you a new customer? Then simply relax in the knowledge that you are fully covered from day one thanks to our extended warranty for new vehicles.
The figures speak for themselves:
- 24 – 48 hours delivery time throughout Europe
- 50 – 100 km average distance to the nearest HYMER dealer
- 300 HYMER service partners and dealers worldwide
- 10.000 m² area of HYMER spare parts warehouse
- 45.000 different spare parts available in warehouse
- 210.000 spare part deliveries per year
Top-quality customer service has always been one of the cornerstones of our corporate philosophy. We also convey this to our dealers who cater to the individual needs of our customers worldwide. With this in mind, we have been providing regular and comprehensive training for the workshops in our international dealer network for more than 20 years. At the same time, our customer service employees also receive regular specialist training. As a HYMER customer, you should always be able to depend on receiving unbeatable service.
The training courses take place on our company premises over several days. Theoretical and practical knowledge is provided in German, English, French and Italian for our international dealers. Freelance experts also take part in our training courses to ensure they can provide our customers with precise costings, thereby guaranteeing a smooth process in the event of insurance claims for damage and repairs.
Discover the wide range of innovative solutions available in the categories interior, exterior, chassis system, travel and transportation. With HYMER original accessories, you can rest assured you’ve made the right choice: a perfect fit, impeccable workmanship and original quality. HYMER original parts and accessories are not available direct from the factory, but are ordered and retrofitted exclusively via your HYMER dealer. You can find the full range of HYMER Original Parts & Accessories online at www.hymer-original-zubehoer.com.
Want to know more about us?
On our website you’ll find everything there is to know about HYMER: company history, model overviews, detailed information and much more. Want to be friends? We are now also active on social media channels. Check us out on our Facebook or Instagram channels!