Emergency numbers

We have compiled a list of the most important telephone numbers should you need rapid assistance while on holiday:

HYMER FREEONTOUR loyalty card

Membership queries +49 7562 987951

Accessories / component suppliers

ten Haaft satellite systems +49 7237 485531
ALDEN satellite and multimedia +49 5493 913660
Telair air conditioning systems +49 8031 98939
Dometic refrigerators +49 1805 366384***
WAECO cooling systems, air conditioning, awnings +49 2572 879191
FIAMMA awnings, bicycle racks +49 9726 907210
THULE awnings, bicycle racks +49 9181 901108
Alde heating systems +49 9723 911660
Truma heating systems (Mo - Fr) +49 89 4617 2142
(Sat 8.30 am to 4.30 pm) +49 171 6166537
THETFORD camping toilets +49 2129 94250
Reich showers, fittings +49 2774 93050

Chassis manufacturers

Fiat Europe 00 800 34281111**
Fiat (alternative no.) +39 0244412160
Mercedes-Benz Europe 00 800 17777777**
Mercedes-Benz (alternative no.) +49 69 95307277
Ford (Germany) +49 800 3673387
Ford (other countries) +49 89 76764964
Renault (Germany) +49 1802 365365*
Renault (other countries) +49 2232 737800
AL-KO +49 8221 970
BPW +49 2262 780

Queries regarding retrofitting of particulate filters:

HJS (Fiat) +49 2373 9870
(Installation and sales via SMV) +49 5471 958313
(Installation and sales via Sawiko) +49 5493 99220
Pirelli (Mercedes & Fiat) +49 170 9618735
(Installation and sales Ernst Löwer) +49 5622 99640
Emitec (Mercedes & Fiat) +49 2246 1090
Twintec (Mercedes & Fiat) +49 2244 918040
Vitkus (Mercedes) +49 461 9403510

* 6 ct/call from German landlines, max. 42 ct/min. from mobile networks.
** Free from landlines; calls from mobile networks may incur charges depending on the country and provider.
*** 14 ct/min. from German landlines, max. 42 ct/min. from mobile networks.